Gonzalez Sports Performance
Support
Questions about the app, your account, or your training.
Get in touch
Email info@gsp-kc.com and we'll get back to you, usually within one business day.
If something isn't working, it helps to include the device you're using, whether you're signed in as a coach or an athlete, and what you were doing when it happened.
Common questions
I can't sign in. Use the "Forgot your password?" link on the sign-in screen to get a reset email. If the email doesn't arrive, check your spam folder, then email us.
My coach added me but I don't see anything. Athletes join with an invite code from their coach. Ask them to send it, then enter it in the app after creating your account.
The app looks out of date. Close it completely and reopen it. It should pick up the newest version on its own.
A video won't upload. Uploads need a steady connection and can take a while on longer clips. If it keeps failing, try again on Wi-Fi. The app will tell you what went wrong rather than failing silently.
Deleting your account
You can delete your account and all of the data attached to it from inside the app: go to the Me tab and choose Delete account. This removes your profile, your training history, and any videos you uploaded. It cannot be undone.
If you can't sign in to do this, email info@gsp-kc.com from the address on your account and we'll take care of it.
Privacy
How we handle your information is covered in our privacy policy.